Refund policy

At Eje Cafetero Imports, your satisfaction matters. Coffee is a perishable product, so we don't accept traditional mail-back returns — but we stand behind the quality of every bag.

If you're not happy with your order, contact us at lyle.allan@allanholdingsinc.com within 14 days of delivery and we'll replace the bag or issue a refund — no need to ship anything back. This guarantee is limited to one resolution per customer per order.

Damaged, defective, or incorrect items are always covered. Contact us and we'll make it right.

Approved refunds are issued to your original payment method and may take 5–10 business days to appear, depending on your bank.